Tia Maria Wigs Return Policy

Tia Maria Wigs Return Policy

We understand that choosing the right wig online can be challenging. While we strive to provide detailed photos and descriptions, returns are accepted only on eligible wigs that meet the guidelines below.

Please review this policy carefully before purchasing.

Return Authorization Required (IMPORTANT)

All returns require prior approval.

Before returning any item, you must:

  • Complete the Return Authorization Request Form

  • Receive a Return Authorization Approval

Items returned without an approved Return Authorization will not be accepted, credited, or returned.

What Can Be Returned

Only wigs are eligible for return — no exceptions.

Eligible wigs must:

  • Be regular-priced (not Boutique Deals, Live Sale, or clearance)

  • Be unworn, unaltered, and odor-free

  • Have all original tags attached

  • Have uncut lace (if applicable)

  • Be returned with all original packaging (box, tissue, netting, inserts)

Wigs must not be:

  • Brushed, combed, shaken out, styled, or sprayed

  • Altered in any way

  • Exposed to smoke, perfume, food, or other odors

Non-Refundable / Final Sale Items

The following items are final sale and not eligible for return or store credit:

  • Boutique Deals

  • Live Sale purchases

  • Clearance items

  • Consignment wigs

  • Discontinued wigs

  • Toppers

  • Extensions

  • Human hair wigs and toppers

  • All wig grips

  • All wig caps

  • Hats and headwear

  • Accessories (headbands, jewelry, clips, etc.)

  • Hair care products

  • Styling products

  • Tools (brushes, combs, hot tools, etc.)

  • Mannequins

  • Customized or altered wigs

👉 If it is not a regular-priced wig, it is not returnable.
👉 If it is not a wig, it is not returnable.

Return Timeframes & Limits

  • Return requests must be submitted within 7 calendar days of delivery

  • Items must be shipped back within 20 days of delivery

  • Customers are allowed up to 4 returns per calendar year

  • Returns sent without approval or outside these timeframes will not be accepted

How Returns Are Issued

  • Approved returns are issued as store credit only

  • Store credit is sent digitally to the email used at checkout

  • Store credit expires 1 year from issue date

  • A 15% processing and restocking fee per item applies

  • Shipping costs and taxes are non-refundable

Return Shipping

  • Customer is responsible for return shipping

  • Prepaid return labels are available upon request

    • $15 per item, deducted from store credit

  • Returns must be sent in a box (not a bubble mailer)

Return Address:

Tia Maria Wigs
RETURNS
P.O. Box 170
Edinboro, PA 16412

Defective Items

If you believe your wig is defective:

  • Submit a return request within 3 calendar days of delivery

  • Defects are determined by the manufacturer

  • Photos are required

  • Manufacturer policies apply

Final Notes

All returns are inspected upon arrival. Return decisions are final and made at our discretion. Policies are subject to change.

If you have questions before purchasing, please contact us  — we are always happy to help.

Customer Service Contact Information:

orders@tmwigs.com

814.853.5209 (Call or text)