Tia Maria's Wigs FAQs

Tia Maria's Wigs FAQs

New to wigs or to Tia Maria Wigs? It's natural to have questions. Here, we've compiled some of the most frequently asked questions from our customers to help you get started on your wig journey!


Feeling overwhelmed by wig choices? We've got tools to make your choice easier!

Take our wig shopping questionnaire! This quick and fun questionnaire helps us understand your preferences, budget, and hair goals. Based on your answers, we can suggest wigs that would be a perfect fit for you.

Browse by style, color, and length. Our website allows you to filter wigs by various criteria, making it easier to narrow down your search.

Still need personalized guidance? We're here for you!

After taking our personal wig shopping questionnaire and browsing our selection, if you'd like more one-on-one help choosing the perfect wig, we offer wig coaching consultations. You can also email us at orders@tmwigs.com with any specific questions you have. We're passionate about wigs and love helping customers find their perfect match!


    I don't understand "head measurements." What are they and how do I take them?

    We understand! Taking head measurements can seem daunting, especially for first-time wig wearers. But it's a crucial step to ensure your wig fits comfortably and securely.

    Here's a quick breakdown: 

    Head circumference: This is the most important measurement. Wrap a soft measuring tape around your head, starting at your center forehead hairline, following the curve around your head just above the ears, and meeting back at your starting point.

    We've made it easy for you! To help you visualize the process, we've created resources to guide you through measuring your head for the perfect wig fit:

    Watch this clear and concise video tutorial demonstration on how to take your head measurements for a wig. We also have an in-depth blog post that gives a deep dive on wig measurement, explaining each step with helpful visuals.

    Still unsure? We're here to help!

    If you have any questions after checking out our resources, feel free to contact us at orders@tmwigs.comWe're always happy to assist you in getting the perfect wig size!


      I'd like to pay with my credit card, but only Shop Pay (Affirm) or PayPal is an option. How can I change that?

      Usually the reason you see Klarna, Shop Pay (Affirm), or Paypal is because your need to clear your cache or close your browser. Your browser stores temporary files from websites you visit to improve loading times on future visits.These files include things like images, scripts, and stylesheets. Clearing your cache removes these temporary files. Additionally, when you close your browser, you end the current browsing session. This also clears any temporary data associated with that session, including recently visited pages stored in your browsing history.

      If you have cleared your cache and/or closed your browser and still do not see all the payment options, please contact us through the website contact form or at orders@tmwigs.com.


      Do you offer price matching?

      Yes, we do offer price matching on select items! We want to ensure you get the best value for your wig purchase.

      Here's how it works:

        • We will price match qualifying items from authorized retailers carrying the same brands we offer. You can find a list of the brands we carry on our website: [link to brands list].
        • We cannot match prices from online marketplaces like Poshmark, eBay, Mercari, etc., or competitor sales such as flash sales or clearance events.
        • The competitor's price must be current and readily verifiable on their website.
        • The item must be identical, including brand, model, size, and color.

      Want to price match a wig? We're here to help!

      Yes, we do offer price matching on select items! We want to ensure you get the best value for your wig purchase.

        • We will price match qualifying items from authorized retailers carrying the same brands we offer. You can find a list of the brands we carry on the homepage of our website.
        • We cannot match prices from online or secondary marketplaces such as Poshmark, eBay, Mercari, etc., or competitor clearance sales.
        • The competitor's price must be current and readily verifiable on their website.
        • The item must be identical, including brand, model, size, and color.

      If you find a lower price on a qualifying wig from another retailer, simply contact fill out the price matching requests form on the homepage of our website! Our friendly customer service team will then verify the information and let you know if the wig qualifies for a price match.


      Order Processing Times

      At Tia Maria Wigs, we strive to get your new hair to you as quickly as possible! You can expect your order to be packed within 5 business days.

      Here's a heads up:

        • As a passionate small business, we handle our own order fulfillment with love and care. Shipping times might differ slightly from what you experience with larger online retailers.
        • Special orders, bulk orders, and backorders may take a bit longer to process. But don't worry, we'll keep you informed throughout the entire journey!

      Transparency is important to us. We'll communicate with you throughout the process, so you'll always know the status of your order.

      Want to know more?

      Feel free to contact us: orders@tmwigs.com if you have any questions about our order processing timelines or shipping options. We're always happy to chat!


      How will my order be shipped and how much will it cost?

      We ship most wigs securely through USPS & UPS to ensure you receive your new hair in a timely manner! Shipping costs are calculated based on the weight and destination of your package. You'll see the exact shipping cost before you finalize your order.

      A few additional details to keep in mind: 

      We care about the environment! Whenever possible, we use clean, recycled boxes to package your wig. This helps reduce waste and keeps our impact on the planet minimal.

      For certain items, special handling is required. For any hair care products containing flammable materials (like aerosols), we'll use Ground Shipping to comply with safety regulations. Don't worry if your package arrives with a Hazmat sticker. It's just there to let USPS know to send it ground. 

      Feel free to contact us directly, and we'll be happy to answer any specific questions you have about shipping your wig!


      What is dropshipping and why do you use it?

      Dropshipping is a fulfillment method where we partner with brands who hold and ship the wigs directly to you. When you place an order, we forward it to the brand, who then packages and ships the wig to your doorstep.

      Why do we use dropshipping? There are several reasons why we've chosen the dropshipping model:

        • Wider variety for you: It allows us to offer a vast selection of wigs without needing to hold a physical inventory of every single piece. This translates to more styles, colors, and lengths for you to choose from!
        • Faster delivery times: Since our suppliers are located strategically, dropshipping often allows for quicker delivery times by getting the wigs closer to you.
        • Competitive prices: By eliminating the need for a large warehouse and managing inventory ourselves, we can offer competitive prices on our wigs.
        • Focus on what we do best: Dropshipping allows our team to focus on what we truly love - wigs! We can dedicate our resources to providing excellent customer service, creating informative content, and staying on top of the latest wig trends to bring you the best possible experience.


      What's the difference between "fulfilled" and "shipped" on my order?

      These terms are closely related, but there's a slight difference in their meaning:

        • Fulfilled: This means your order has been processed and prepared for shipment. All the items in your order have been packed up and are ready to be handed off to the shipping carrier. You'll typically receive a tracking number at this point, allowing you to follow its progress.
        • Shipped: This means your order has been picked up by the shipping carrier (like USPS) and is now on its way to you!

      In short, "fulfilled" means your order is ready to go, while "shipped" means it's officially on the move!


      What does "on hold" mean for my order?

      An order status of "on hold" can indicate a few things:

      Backorder or Special Order: We place orders on hold that are special orders or backordered. This does not mean your item(s) haven't been ordered. It is just a way for us to indicate in our system which orders can be packed and processed and which we awaiting shipment. 

      Inventory check: In rare cases, there might be a temporary discrepancy with our inventory levels. We might put the order "on hold" while we double-check stock availability and ensure we can fulfill your order completely.

      Payment verification: Sometimes, there might be a need to verify your payment information before processing your order. This could happen if your billing address doesn't match your credit card details or if there's a potential issue with your payment method.

      Additional information required: Occasionally, we might require some additional information from you to complete your order. This could be anything from clarifying a customization request to confirming your desired shipping address.

      If your order is "on hold" and you haven't received any communication from us, feel free to contact us directly. We'll be happy to investigate the reason for the hold and provide you with an estimated timeframe for when your order will be shipped.


      What happens if I don't like the wig I received?

      We understand that choosing a wig online can be tricky, and sometimes the wig might not be exactly what you envisioned. Not to worry! We offer returns on eligible items! Here's what you can do if you're not happy with your wig:

      Review our return policy: Before initiating a return we recommend carefully reviewing our return policy which outlines the specific conditions for eligible returns. You can find the return policy on the homepage of our website. 

      Please note: There are some items and purchases that do not qualify for returns and are final sale. Additionally, there are return specifications that need to be met. Please review our return policy prior to completing your purchase. We recommend trying on the wig over a wig cap to avoid any accidental product application or manipulation that might disqualify it for return.

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