Return, Cancellation & Shipping Reminder Policy
At Tia Maria Wigs, we understand that shopping for helper hair online can sometimes feel overwhelming. We encourage customers to reach out with questions before purchasing so we can help guide you toward the best option for your needs.
Please review ALL policies carefully before placing your order, including:
• Return Policies
• Cancellation Policies
• Full Shipping Policies & Processing Windows
Questions? Please contact orders@tmwigs.com before purchasing.
Return Policy Overview
Eligible approved returns receive STORE CREDIT added directly to the customer account associated with the original purchase email address. We do not offer refunds back to the original form of payment.
Customers may complete up to 4 approved returns per calendar year.
To request a return:
• Return requests must be submitted within 7 calendar days of delivery
• Returns must be postmarked within 20 days of the original delivery date
• A Return Request Form must be completed on tmwigs.com
• Returns sent without authorization will not be accepted
Approved returns:
• Receive store credit added to the customer account connected to the purchase email
• Are subject to a 15% restocking and processing fee per item
• Do not include refunded shipping costs or taxes
• May take up to 14 business days to process
Store credit:
• Can be used toward future purchases
• Expires automatically after 1 year
• Must be used with the same email address connected to the original order
To qualify for a return, items must be:
• Brand new
• Unworn
• Unaltered
• Odor-free
• Returned with ALL original packaging, tags, netting, inserts, tissue paper, and box/package
Please note:
Wigs that have been brushed, combed, shaken out, styled, altered, had lace cut, exposed to odors, or manipulated in any way are no longer eligible for return.
Final Sale / Non-Returnable Items
The following items are NOT eligible for return:
• Live sale purchases
• Clearance or open-box items
• Sample sale items
• Discontinued wigs
• Human hair wigs & toppers
• Toppers & extensions
• Wig grips & wig caps
• Care products & styling products
• Hot tools, combs, brushes, & accessories
• Jewelry, headbands, clips, etc.
• Customized or altered wigs
• Vivica Fox & Amore Mio items
• Multiple quantities of the same item purchased in one order
Cancellation Policy
Once an order is placed, it cannot be canceled.
Please review:
• Product descriptions
• Return eligibility
• Shipping windows
• Processing timelines
• Final sale exclusions
before placing your order. If you have questions, please contact orders@tmwigs.com PRIOR to purchasing.
Shipping Reminder
Please review the full Shipping Policy before placing your order.
Important reminders:
• Standard processing windows are typically 3–5 business days
• Business days do not include Saturdays, Sundays, postal holidays, or bank holidays
• Orders placed after Friday at 3:00 p.m. EST may not begin processing until the following business week
• Some items may require additional processing or manufacturer shipping time
Shipping timelines are estimates and are not guaranteed.
Defective Items
If you believe your item is defective:
• A Return Request Form must be completed within 3 calendar days of delivery
• Photos may be required
• Defects are determined by the manufacturer, not Tia Maria Wigs
Please contact orders@tmwigs.com for assistance with defective item claims.
Return Checklist
Before submitting a return request, please confirm:
☐ I reviewed all return eligibility guidelines
☐ My item is unworn, unaltered, odor-free, and tags are attached
☐ I completed the Return Request Form within 7 days of delivery
☐ I received Return Authorization approval
☐ I repackaged the item with ALL original packaging/materials
☐ My return will be postmarked within 20 days of delivery
☐ I reviewed the cancellation and shipping policies before purchasing
*Updated May 26, 2026