Shipping, Insurance, & Lost or Stolen Packages Policy
Thank you for shopping with Tia Maria Wigs! We strive to process and ship your order as quickly and safely as possible.
Processing Time vs. Shipping Time
Processing Time refers to the time required for Tia Maria Wigs to prepare your order for shipment.
Shipping Time refers to the transit time once your package has been accepted by the carrier.
Shipping estimates provided at checkout are carrier estimates only and are not guaranteed delivery dates.
Weekends, holidays, severe weather, carrier delays, and other circumstances outside of our control may impact delivery times.
Most in-stock orders are processed within our normal business timeframe. Special orders, backorders, preorders, customized items, and high-volume sales periods may require additional processing time.
Customers will receive a shipping confirmation email with tracking information once their order has shipped.
Domestic Shipping
At this time, Tia Maria Wigs ships only within the United States and does not currently offer international shipping.
Shipping Carriers & Insurance
Tia Maria Wigs utilizes various shipping carriers, including USPS and UPS.
We reserve the right to select the shipping carrier that best protects your package based on package value, destination, package size, service availability, and included insurance coverage.
If you have a shipping preference or special request (such as requesting UPS specifically), please include this information in the Order Notes during checkout. Requests sent by email may not be seen before an order has already been processed and shipped.
Whenever possible, Tia Maria Wigs selects shipping services that provide the most appropriate level of included protection for your package. Included insurance amounts vary by carrier and service and may range from approximately $20–$100 or more.
Additional Insurance is optional and may be purchased during checkout.
Lost, Delayed, or Stolen Packages
Once a package has been accepted and scanned by USPS, UPS, or another carrier, responsibility for the package transfers to the shipping carrier.
Please note that Tia Maria Wigs does not actively monitor packages after shipment. Customers are responsible for monitoring tracking information and notifying us promptly if there appears to be a delivery issue.
USPS and UPS follow similar procedures when a package is reported as missing. The carrier must first complete a search and investigation before any insurance claims or reimbursements can be considered.
Unfortunately, this process cannot be expedited by Tia Maria Wigs.
If a package appears lost, delayed, or stolen:
• We will gladly assist by opening missing package searches or carrier investigations when applicable.
• Carrier investigations may take several business days or longer.
• Packages are occasionally delivered while investigations are still pending.
• Applicable Refunds, replacements, or store credits will not be issued while an investigation remains open.
In general, once a package leaves the boutique, Tia Maria Wigs is not responsible for carrier delays, lost packages, stolen packages, misdeliveries, or other delivery issues, as these matters are ultimately handled through the shipping carrier.
Any reimbursement for lost or damaged packages is subject entirely to the carrier's and/or insurance provider's determination and approval.
If a claim is denied by the carrier or insurance provider, Tia Maria Wigs is not responsible for reimbursement or replacement.
Incorrect Addresses & Returned Packages
Customers are responsible for providing complete and accurate shipping information at checkout.
Tia Maria Wigs is not responsible for delays, losses, or returned packages resulting from incorrect or incomplete shipping information provided by the customer.
Packages returned due to an incorrect address, refusal of delivery, failure to claim the package, or other customer-related reasons may incur additional shipping charges before being re-shipped.
Shipping charges are non-refundable once an order has shipped.
Contacting Us
Questions regarding shipping may be directed to:
Email: orders@tmwigs.com
Phone/Text: 814-853-5209
Customer Service Hours:
Monday–Thursday: 10:00 a.m.–6:00 p.m. EST
Friday: 10:00 a.m.–5:00 p.m. EST
Saturday: 10:00 a.m.–1:00 p.m. EST
Sunday: Closed
Any emails or messages received after 1:00 p.m. EST on Saturday will be responded to on the next business day.
Please allow approximately 24–48 business hours for a response. While we occasionally respond outside of business hours, this is not always possible and should not be expected.
*Please review our Wig Confidence Guarantee & Return Policy for additional information regarding returns, special orders, and backorders.
Thank you for shopping with Tia Maria Wigs!
Updated May 2026